We are in search of an eCW Analyst to join our team. This position will be located with a client based in the Southern U.S.
Assess end-user training needs and resources
Be fluent with the application and develop a strong understanding of current clinical and business processes, practices and workflows in order to effectively train users
Provide ongoing end-user and new employee training
Provide onsite support during initial go-live, optimization and for new functionality
Work with the Implementation/Practice Managers to coordinate training issues and risks associated with projects, using standard tools and processes
Collaborate with the project team to populate/establish training environments for training activities. Apply principles of adult learning theory, group dynamics, group facilitation, needs analysis, program design and evaluation and change management into day-to-day practice and program offerings
Administer and document basic skills assessments and competency exams
Coordinate training logistics; utilize training communication plans to provide an awareness of educational offerings; procure supplies and materials and manage scheduling and registration for classes
Collaborate with clinical business partners to define role-based workflows within clinical applications
Knowledge of principles and methods of training design, teaching and instruction for individuals and groups
Able to work independently
Prefer experience with training large groups
Proficiency with training in a face-to-face clinic environment
Proficiency with eCW and Dragon, preferred
Possess energy and enthusiasm required to work successfully on multiple projects while adhering to deadlines.
Perform training using appropriate tools and methods, assisting users in effectively utilizing systems to meet business needs.
Generate and share training metrics and reports based on class attendance and evaluations
Actively participate in change management (fixes and enhancements) in order to assist staff in adopting new functionality and workflows
Conduct specialized training (i.e. new employee orientation, mock-up, etc.) as required or assigned by management
Other duties as assigned
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